AUSTRAL RV son ladrones.
AUSTRAL RV are crooks.
Dernieres nouvelles - latest news
28/01/2015
Attention Austral RV s'appellerait maintenant BAUS Camper, et ce serait les mêmes escrocs Claudio Sicilia et Eduardo Castro.
Suivez ce lien
http://www.tripadvisor.com/ShowTopic-g294276-i5357-k7315949-Austral_RV_Argentina_camper_rental_and_tour-Patagonia.html
CAUTION : AUSTRAL RV used to be called GAIBU and they have changed names again to BAUS Camper. The names have changed but the crooks are the same : Claudio Sicilia et Eduardo Castro
05/2014
Nous avons reçu un mail de M Castro qui promet de nous rembourser d'ici le 31 juillet 2014... cela fait un an que nous attendons, nous sommes donc sceptiques et nous vous tiendrons au courant.
We have just received a mail from Mr Castro promising he will refund us by July 31 2014. We have been waiting for our money for a year and we are quite skeptical. We will let us know what happens.
28/04/2014
Nous sommes le 28 aout 2014 et toujours rien... on s'y attendait un peu
25/12/2014
Noël 2014 silence radio de la part d'Austral RV. Même le service touristique de l'ambassade d'Argentine en France ne peut les joindre ...
Depuis cette publication de nombreux internautes se sont manifestés pour exprimer également leurs déboires parfois très importants avec Austral RV
Voir aussi :
https://www.facebook.com/people/Austral-RV/100008365983745
Il y a une adresse où s'adresser, nous l'avons fait aussi mais en vain :
turista@turismo.gov.ar
In case of problems, you can write to turista@turismo.gov.ar. We haven't had any success yet but the more complaints they get, the more likely we are to get an answer.
Néanmoins il faut continuer de leur écrire . Plus nous serons nombreux, plus cela aura du poids
Voici notre mésaventure.
Nous avions loué et payé d'avance un 4x4 aménagé (ZONDA 4x4) pour parcourir la Patagonie en toute liberté. Arrivés à TRELEW, lieu de notre départ, pas de ZONDA 4x4. Un accident l'avait rendu parait-il indisponible. 4 jours plus tard on nous propose un KANGOO, sale et mal aménagé (cf photos jointes). N'ayant pas le choix, nous avons accepté moyennant une remise de 900 €. Cette remise devait nous être rendue quand nous ramènerions la voiture à Ushuaia.
Quelques photos du Kangoo
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Le 8 mai 2013 nous rendons la voiture mais Austral RV n'avait pas les 900 €.
Depuis lors malgré des échanges de nombreux mails, nous n'avons pas été remboursés. Au début nous faisions confiance à Austral qui invoquait d'abord la perte de notre RIB, puis les difficultés des changes entre l'Argentine et l’Europe, puis une maladie, puis une absence du bureau, puis des congés, puis une panne internet etc... Chaque fois avec beaucoup de courtoisie nous demandant d'être patient (cf la suite des mail que nous avons échangés).
Nous l'avons été, mais au bout de 6 mois plus aucune réponse de leur part. Nous supposons maintenant qu'il attendaient un délai au delà duquel toute réclamation devient impossible.
Néanmoins nous avons publié sur leur page Facebook (https://www.facebook.com/australrv) tout le bien que nous pensions d'eux. Ils répondaient à leurs clients que des internautes malveillants essayaient de leur extorquer des fonds mais que leurs avocats étaient sur les dents et nous cherchaient. Nous les attendons encore avec impatience pour prouver que nous avons raisons. Tous les documents nécessaires sont à leur disposition.
Aujourd'hui, en 2014, nous n'avons toujours pas été remboursé, et nous allons continuer notre information au sujet de cette entreprise malsaine.
En y regardant de plus près, cette société s'appelait avant GAIBU et déjà des plaintes avaient été émises à son égard, voyez plutôt :
http://
http://
De plus la banque de cette société ne se trouve pas sur le sol Argentin mais dans une ile des caraïbes "Santa Lucia"...
Voici les mails que nous avons échangés et vous verrez la duplicité de ces individus
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16 avr.
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Tomorrow you will receive the kangoo at the hotel, with insurance papers.
(Probably at night).
Receive a new invoice with the agreed conditions.
The voucher does not expire, you can use whenever they want, subject to
availability.
The 900 euros will be returned when the unit replenished.
My name is Eduardo and I will deliver the car personally.
Thank you for understanding the situation.
Best regards.
Eduardo.
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6 mai
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Dear Claudio
Our flight is at 14h on may 8. We will be at Ushuaia's airport at 11h to return the car.
Do you need information to refund us the 900 euros.
Best regards
Bernard
Our flight is at 14h on may 8. We will be at Ushuaia's airport at 11h to return the car.
Do you need information to refund us the 900 euros.
Best regards
Bernard
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8 mai
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Dear Mr
Today at 11 am Mr Miguel Casanova will be at the airport. The closure will
make a contract with you. (He'll be in contact with Eduardo).
The telephone number of Eduardo is: 011 15 65741659.
In reference to the return of € 900, if all is right with the return of the vehicle, would need to send me data bank, to send to our money broker along with refund order for the proceeds to make the transfer to you.
I hope that despite the drawbacks, have been enjoying your trip, and hopefully soon return (using the voucher that you have to take a camper without cost).
I wish you a nice trip back to his country.
The telephone number of Eduardo is: 011 15 65741659.
In reference to the return of € 900, if all is right with the return of the vehicle, would need to send me data bank, to send to our money broker along with refund order for the proceeds to make the transfer to you.
I hope that despite the drawbacks, have been enjoying your trip, and hopefully soon return (using the voucher that you have to take a camper without cost).
I wish you a nice trip back to his country.
Claudio
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11 mai
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Dear Claudio
Back in France, please find enclosed the bank data you need to refund us 900 euros as agreed.
Best regards.
Back in France, please find enclosed the bank data you need to refund us 900 euros as agreed.
Best regards.
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24 mai
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Dear Claudio,
On May11 we sent you the data bank information you needed to refund us the
900 euros as previously agreed. We haven't received
any payment yet.
Do you need further details ?
In this case, please let us know.
Best regards
Bernard
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24 mai
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Dear Bernard
I don´t have your bank account information. maybe we loose the email. can
you send again in order to send the order to our Money broker for to send your
money.
Sorry for delay; next week ( after you send to me the information, you will
receive the proving of the transfer ( please when the money is credited in your
account please confirm us.
Kind regards
Claudio
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31 mai
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Dear Bernard
Sorry for delay, i'm not in Buenos Aires. I'm on holidays until next 04 of June. Next week i will send to you the proving of the money transfer.
I suposse you will have the money in your account in the next week.
Kind regards and nice weekend
Claudio
Sorry for delay, i'm not in Buenos Aires. I'm on holidays until next 04 of June. Next week i will send to you the proving of the money transfer.
I suposse you will have the money in your account in the next week.
Kind regards and nice weekend
Claudio
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4 juin
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Dear Bernard
Today sent the order to our IMB, in order send to you the money ( 900
euros).
Please check your account in 2 or 3 days and confirm to me.
When our IMB send us a copy of bank transfer, i will send to you.
Note: sorry for delay, and we hope to see you again soon for Argentina, in
order give to you the service that you deserve.
Kind regards
Claudio
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10 juin
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Dear Claudio
We still have not got our money back.
Could you check with your bank please ?
Could you check with your bank please ?
Best regards
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10 juin
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Dear Bernard
We will check with our IMB ( International Money broker ) and inform
to you.
i supposse was made on 07, will be credited in the next days.
Kind regards
Claudio
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18 juin
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Dear Claudio
We are still waiting for the proof of the transfer you said you did on June
4.
Please send us the document proving that this transfer has been done..
Please send us the document proving that this transfer has been done..
We have been back in France for more than one month and we think it's much
too long
for a transfer.
Let me remind you that we paid you a month in advance.
If we do not get our money back by the end of the week, we will have to
take further action.
Regards
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19 juin
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Dear Bernard
I can understand your anger, but you are mistaken. The delay is not due to
any intention on our part to not refund your money. Maybe you do not know, but Argentina
has strong Restrictions may to send money abroad. Just as an example, the
Argentines can not buy dollars, euros or any other currency. In order to send
money, we depend on our money broker quota, so that you can turn you money.
I ask a little patience, as soon as possible, we will send your proof of transfer.
I want you to be clear that there is no possibility that you will not get your money, just a matter of time.
I ask a little patience, as soon as possible, we will send your proof of transfer.
I want you to be clear that there is no possibility that you will not get your money, just a matter of time.
In advance, thanks for your patience.
Kind regards
Claudio
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2 juil.
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We are back for almost 2 months.
How can we believe you.
You are not able to provide us proof of request for refund ?
How can we believe you.
You are not able to provide us proof of request for refund ?
Regards
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8 juil.
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Dear Silvina
Dear Claudio
Dear Eduardo
We rented a 4X4 Zonda on your web site on November, 25, 2012
We paid 4347 euros for this car on March, 15, 2013, ie the full amount for the vehicle a month in advance before picking it up.(see invoice Client Bron.pdf , Reserva AU115/12)
When we landed in Trelew on April, 14, 2013, we found out the 4X4 Zonda was not there. We waited for a new vehicle from April 14 to April 17. No 4X4 Zonda being available, we had to rent a Kangoo, not a Smart 4x2, but a simple Kangoo which was dirty and with bad equipment. It was not a rental car but a building works car.
We then got a new invoice amounting to 3450 euros (see Bill Client Bron II.pdf Reserva n° AU115(2)/12) with a 900 euro refund (see Voucher devolucion Client Bron.pdf Reserva n° AU115/12 on April 17 2013).
We were first told we would get this 900 euro refund on turning the car back.
Unfortunately,when we gave the car back, we did not get our money back and were then told we would get it by bank transfer.
We have been back in France since Mai, 9, 2013 and still have not got any money.
On May 11
we sent the bank data you needed to refund us the 900 euros.
On May 24 you said :
" I don´t have your bank account information.
maybe we loose the email. can you send again in order to send
the order to our Money broker for to send your money.
Sorry for delay; next week ( after you send to me
the information, you will receive the proving of the transfer ( please when
the money is credited in your account please confirm us."
the money is credited in your account please confirm us."
On May 31 you said :
"Sorry for delay, i'm not in Buenos Aires. I'm on holidays until next 04 of June. Next week i will send to you the proving of the money transfer. I suposse you will have the money in your account in the next week."
We are still waiting....
On June 4 you said
"Sorry for delay, i'm not in Buenos Aires. I'm on holidays until next 04 of June. Next week i will send to you the proving of the money transfer. I suposse you will have the money in your account in the next week."
We are still waiting....
On June 4 you said
"Today sent the order to our IMB, in
order send to you the money ( 900 euros).
Please check your account in 2 or 3 days and
confirm to me.
When our IMB send us a copy of bank
transfer, i will send to you."
On june 10 you said
"We will check with our IMB (
International Money broker ) and inform to you.
i supposse was made on 07, will be credited
in the next days."
On june 19 you said
"I ask a little patience, as soon as possible, we will send your proof of transfer."
"I ask a little patience, as soon as possible, we will send your proof of transfer."
On july 2
I Bernard told you that I didn't believe you because you were not able to provide us the proof of the request to your IMB.
I Bernard told you that I didn't believe you because you were not able to provide us the proof of the request to your IMB.
Today we still haven't got this proof and strongly doubt any transfer has
been made or will be made.
Indeed, you knew sending money outside Argentina is difficult and you could
have given us our money when we were still in Argentina.
We cannot wait any longer. Please take the required action so as to pay us the money you owe us.
Should you fail to refund us, we will have to contact our insurance to resort to legal actions and leave messages on the web and social networks to let potential customers know your company cannot be trusted.
Regards
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8 juil.
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Dear Bernard
I can understand. Lamentably, I'm outside the office until next 10 of July (tomorrow is holiday in Argentina) , when i will send to you the answer.
Kind regards
Lic Silvina Ezquerra.
CEO
Austral RV
I can understand. Lamentably, I'm outside the office until next 10 of July (tomorrow is holiday in Argentina) , when i will send to you the answer.
Kind regards
Lic Silvina Ezquerra.
CEO
Austral RV
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13 juil.
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Dear Bernard.
Hello! 'm Eduardo.
I hope you and your wife are well.
First I want to apologize for not answering before your mail.
Second, unfortunately, due to the problems that Claudio explained to you in
previous mail, we could not make payment yet.
Third, you have a voucher for 25 days of travel in Zonda, you can use it or
transfer it to whoever worth 3125 euros.
Bernard Lord, do not want a conflict, we must pay him agreed, but I beg a
little more patience as the inconveniences to transfer money from Argentina are
numerous (as explained Claudio).
Again I apologize for the inconvenience but, please note that we give the
voucher.
As you have news you notice.
My greetings to you and your wife for which I have great memories.
Kind regards.
Eduardo.
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11 août
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Dear Eduardo
Time is running by. We have been back in France for 3 months now and still have not got our refund back.
You are telling us we have got a voucher worth 3125 euros but how can we be sure that we will get a car if we go back to Argentina ? You have already told us so many things which turned out to be wrong.
When we booked the car from France, you told us we would have a Zonda 4X4 and we got a Kangoo instead after 4 days.
When we got the Kangoo, you told us you would give us a refund of 900 euros when we would return the car. We returned the car on time and you did not give us our money back. Why didn't you pay us back when we were still in Argentina as mentionned on the contract you send us by mail on April 17 ?
When we paid you from France, you asked for a proof we had made a bank transfer . We sent it to you as required. We are asking the same thing. We have no proof you have asked for a bank transfer so how can we trust you have done it ?
You are telling us it is difficult to get money out of Argentina but you belong to an international group, don't you ? How come you cannot ask members of your group to do it for you ?
Time is running by. We have been back in France for 3 months now and still have not got our refund back.
You are telling us we have got a voucher worth 3125 euros but how can we be sure that we will get a car if we go back to Argentina ? You have already told us so many things which turned out to be wrong.
When we booked the car from France, you told us we would have a Zonda 4X4 and we got a Kangoo instead after 4 days.
When we got the Kangoo, you told us you would give us a refund of 900 euros when we would return the car. We returned the car on time and you did not give us our money back. Why didn't you pay us back when we were still in Argentina as mentionned on the contract you send us by mail on April 17 ?
When we paid you from France, you asked for a proof we had made a bank transfer . We sent it to you as required. We are asking the same thing. We have no proof you have asked for a bank transfer so how can we trust you have done it ?
You are telling us it is difficult to get money out of Argentina but you belong to an international group, don't you ? How come you cannot ask members of your group to do it for you ?
In addition, we are all the more worried as we have found out on the
Net that Gaibu, the former name of your company, had a very bad reputation and
was known for not respecting its contracts.
We are afraid that we will have to resort to legal action and let it know on the Internet that your company cannot be trusted if we do not get our money back.
Best regards
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12 août
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Hi
Bernard.
We
have received your e-mail.
Tomorrow
will be answering all your questions.
Thank
you very much.
Eduardo.
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13 août
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Hi Bernard.
I apologize for the delay in the repayment of money, but, together with the reasons explained in the same transfer, I was very sick. We do not want him to think badly of us. I promise that next week you will have credited to your account the money.
Regarding voucher, what do you have? if not send it.
I apologize for the delay in the repayment of money, but, together with the reasons explained in the same transfer, I was very sick. We do not want him to think badly of us. I promise that next week you will have credited to your account the money.
Regarding voucher, what do you have? if not send it.
You will find many web comments Gaibú companies but never failed to meet
while working.
We will send the voucher when our bank transfer send it to us.
I hope you are well and your wife.
Greetings.
Eduardo
Castro.
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29 août
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Dear Mr Castro
The week is over and no money of course...
What excuse are you going to invent now ?
Your bank is not in Argentina but an international bank in St Lucia, so
there is no problem to send us our money.
We have contacted the Argentinian and French embassies to inform them about
our problem.
We have also contacted an international organization which defends consumer
rights.
If we do not get our money by September 9, we will inform as many social
networks as we can.
Regards
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29 août
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Dear Bernard.
I fully understand your anger and I apologize again.
Before Friday September 14 will deposit money in your account. After we confirm the deposit you, I will explain the reasons for the delay.
I need to know if you received the voucher, otherwise we will send again.
Thanks for your understanding, we have never been with other people's money.
Before Friday September 14 will deposit money in your account. After we confirm the deposit you, I will explain the reasons for the delay.
I need to know if you received the voucher, otherwise we will send again.
Thanks for your understanding, we have never been with other people's money.
Regards.
Eduardo.
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15 sept.
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Dear Mr Castro
We are September the 15 and we have no money !!! What new excuse are you
going to invent now ?
We do not trust you and think you are lying to us.
Regards
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29 sept.
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To :
sezquerra
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Dear Ms Silvina
We are writing to you because you are the general manager of Austral RV. We
would like to understand why Mr Eduardo Castro is not paying us back the 900
euros Austral RV owes us.
Let us remind you the facts :
On November 2012 and March 2013 we rented a fully-equiped Zonda 4X4 from
April 9 to May 13 and paid for it, i.e we paid 4347 Euros = the total amount.
On arriving at Trelew on April 9, there was no car. We got a dirty and
broken Kangoo four days later with a new contract. The price for the Kangoo was
3450 so 900 euros less.
We were supposed to get our money back on returning the car. We returned
the car on May 13 but did not get our money.
We have sent many e-mails to Mr Castro. He wrote us by mail (see below) he
would give us our money back on Sept 14. We are Sept 29 and have not received
our 900 euros.
Mr Castro is not answering our mails any more.
We would really appreciate if you could look into this problem and
send us the 900 euros Austral RV owes us.
Best regards
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1 oct.
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Mr Bron
I'm not in Buenos Aires until tomorrow.
I know about your situation and actitude.
I will send my answer from my office soon. (Next wednesday)
Regards
Lic Silvina Ezquerra
I'm not in Buenos Aires until tomorrow.
I know about your situation and actitude.
I will send my answer from my office soon. (Next wednesday)
Regards
Lic Silvina Ezquerra
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10 oct.
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To :
sezquerra
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Dear Ms Sivina Ezquerra
We are still waiting for your answer. Have you forgotten us ?
Maybe you don't want to answer us ?
Or maybe you don't want to give us our refund ?
In any case we would like to get at least an answer because you are CEO of AUSTRAL RV.
Regards.
We are still waiting for your answer. Have you forgotten us ?
Maybe you don't want to answer us ?
Or maybe you don't want to give us our refund ?
In any case we would like to get at least an answer because you are CEO of AUSTRAL RV.
Regards.
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10 oct.
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Dear Mr Bron
Today, i will send to you the answer .
Today, i will send to you the answer .
Regards
Lic Silvina Ezquerra
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11 oct.
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Mr Bron
Today, i made the answer for you according my promise, but was not possible send to you because we have not internet conextion in the office all day ( technicals problems) I am sending this mail from my Blackberry.
The answer is made, tomorrow morning i will send to you. For the difference time, you will received this at PM.
Lic Silvina Ezquerra
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Today, i made the answer for you according my promise, but was not possible send to you because we have not internet conextion in the office all day ( technicals problems) I am sending this mail from my Blackberry.
The answer is made, tomorrow morning i will send to you. For the difference time, you will received this at PM.
Lic Silvina Ezquerra
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13 oct.
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Ms Ezquerra
As we expected it, you still haven’t answered us.
We are sorry to say your behavior is not professional at all.
You keep telling us you will give us an answer and you never fulfill your promises.
This game has been going on for 6 months now and you have invented many excuses to gain time.
You or your colleagues have been sick or away from work, you had no access to Internet…
We believe you are trying to save time to be sure we will not be able to sue you in court.
Our contract mentioned you would pay us back the 900 euros you owe us on returning the car.
We have respected the contract.
You haven’t and 6 months later, you still have not refunded us.
How can we trust you? We believe you are crooks and will tell as many people as we can.
Gaibu, your former company, was known for cheating on customers.
Unfortunately, you have changed the name of your company but not your ways of working.
As we expected it, you still haven’t answered us.
We are sorry to say your behavior is not professional at all.
You keep telling us you will give us an answer and you never fulfill your promises.
This game has been going on for 6 months now and you have invented many excuses to gain time.
You or your colleagues have been sick or away from work, you had no access to Internet…
We believe you are trying to save time to be sure we will not be able to sue you in court.
Our contract mentioned you would pay us back the 900 euros you owe us on returning the car.
We have respected the contract.
You haven’t and 6 months later, you still have not refunded us.
How can we trust you? We believe you are crooks and will tell as many people as we can.
Gaibu, your former company, was known for cheating on customers.
Unfortunately, you have changed the name of your company but not your ways of working.
Regards